Return policy

Return & Exchange Policy – Jvalleys.shop

Thank you for shopping at Jvalleys.shop. We strive to provide high-quality products and a satisfying shopping experience. If you encounter any issues with your order, please review the following policy and reach out to our support team for assistance.

1. Eligibility for Returns or Exchanges

We accept return or exchange requests only under the following conditions:

  • The item is defective due to a manufacturing issue;

  • The delivered product does not match the order (e.g., wrong size, color, or model).

The following situations do not qualify for return or exchange:

  • Dissatisfaction due to personal preferences (e.g., color or style);

  • Incorrect size or model selected during purchase;

  • Customer changed their mind after receiving the product;

  • The product shows signs of wear, washing, or usage;

  • Damage caused by improper handling or storage after delivery.

2. Timeframe for Requests

Return or exchange requests must be submitted within 30 calendar days of receiving the item.
Requests submitted after this period will not be accepted.

3. Product Requirements for Returns

To be eligible for a return, the item must meet the following conditions:

  • Unused and in original, new condition without visible damage;

  • Includes original packaging, tags, and all accessories;

  • A clear explanation of the reason for return must be provided, along with proof of purchase.
    (For defective or incorrect items, please include clear supporting photos.)

We reserve the right to decline any return that does not meet these requirements.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us through the following methods:

  • Email: support@jvalleys.shop

  • Phone: +41-941790656

Please include the following information in your message:

  • Full name and contact information

  • Order number

  • Reason for the request and any relevant photos (if applicable)

Our team will review your request and guide you through the next steps.

5. Shipping Costs & Refund Timeline

  • If the return is due to a defective or incorrect product, Jvalleys.shop will cover the return shipping cost.

  • If the return is due to personal reasons (e.g., no longer wanted), the customer is responsible for the return shipping cost.

  • Refunds or exchanges will be processed within 30 business days after the returned item has been received and inspected.

6. Important Notes

Jvalleys.shop is not responsible for the following:

  • Damage resulting from misuse or failure to follow product instructions;

  • Issues arising from incorrect product specifications chosen by the customer;

  • Deterioration or damage due to improper storage after delivery;

  • Any other reason unrelated to product quality or accuracy.

Placing an order on our website confirms that you have read and agreed to this return & exchange policy.

7. Contact Us

If you have questions about your return or need further assistance, feel free to reach out:

Brunnmattstraße 29, 4053 Basel, Switzerland
Email: support@jvalleys.shop
Phone: +41-941790656 (Monday–Friday, 09:00–17:00)