Shipping policy

Shipping Policy – Jvalleys.shop

Thank you for shopping with Jvalleys.shop! We are committed to providing a reliable, safe, and transparent delivery experience for our customers in Switzerland.

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1. Free Shipping

We offer free shipping on all orders placed through www.jvalleys.shop to addresses within Switzerland.
No minimum purchase is required, and there are no additional charges for packaging, processing, or handling.

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2. Order Processing Time

Orders are processed and dispatched within 1 to 3 business days after payment confirmation.
During peak periods or holidays, processing times may be slightly extended.
Once shipped, you will receive a confirmation email with a tracking number to monitor your package.

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3. Estimated Delivery Time

Standard delivery times are as follows:
Switzerland: Approximately 8 to 18 business days

Delivery times may vary due to carrier operations, customs procedures, holidays, or weather conditions.
In rare cases, delivery may take up to 30 business days.
We recommend using the tracking code to stay updated on your order status.

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4. Shipping Partners

We work with reliable couriers and postal services to ensure secure and efficient delivery across Switzerland.

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5. Address Accuracy Responsibility

Please ensure that your shipping address is complete and accurate, including street name, postal code, and city.
Jvalleys.shop is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

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6. Delivery Issues and Support

If you have not received your package within 30 business days of shipment, please contact us:

• Email: support@jvalleys.shop

• Phone: +41-941790656

• Address: Brunnmattstraße 29, 4053 Basel, Switzerland

We will coordinate with the shipping provider to investigate and resolve the issue as quickly as possible.