Terms of service

Effective Date: 25 July 2023

Welcome to Jvalleys.shop, your trusted destination for quality products in Switzerland. By accessing or using this website, you agree to comply with the following Terms of Service. Please read them carefully before placing any order.

1. Acceptance of Orders

All items shown on our website are invitations to make a purchase. When you place an order, it is considered an offer. A contract is only formed once we confirm and dispatch the item(s). We reserve the right to reject or cancel any order without prior notice. If you have provided a valid email address, you will receive order confirmation and shipment details via email.

2. User Eligibility

This website is intended for use by individuals aged 18 and over. Minors may only use our site under the supervision and consent of a parent or legal guardian. We reserve the right to deny access to users who do not meet these criteria or who have previously violated our policies.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. Please ensure all information provided during registration is accurate and up to date. We may suspend or terminate accounts if we detect misuse or false information.

4. Pricing and Product Information

We aim to present accurate pricing and product details. However, typographical or technical errors may occur. If we discover such errors after your order is placed, we will contact you to confirm or cancel the order before shipping.

5. Payment and Security

By submitting payment information, you confirm that the data is accurate and that you are the lawful holder of the payment method. We do not share payment details with third parties unless legally required or necessary for fraud prevention. Jvalleys.shop is not liable for unauthorized use of credit or debit cards.

6. Communication

By using our services or contacting us via email, you consent to receive electronic communication from us. These may include order updates, service messages, and promotional content related to our store.

7. Order Cancellation

We reserve the right to cancel an order in full or in part under the following conditions:

The product is no longer available;

A clear pricing error was displayed;

Suspicious or fraudulent payment is detected;

Delivery details are incomplete or incorrect.

In the event of cancellation after payment, the amount will be refunded to your account within 7–12 business days.

8. Currency and Pricing Policy

All prices on Jvalleys.shop are listed in Swiss Francs (CHF), including VAT where applicable. Prices are subject to change without prior notice and may differ from those in other sales channels. We do not guarantee long-term availability of any product.

9. Claims and Product Guarantee

Return or exchange requests are accepted only in the case of manufacturing defects or incorrect delivery. Items must be returned within 30 days in original, unused condition and with intact packaging. We reserve the right to deny returns that do not meet these criteria or show signs of intentional damage.

All return requests should be sent to:

Email: support@jvalleys.shop

Phone: +41-941790656

10. Data Protection & Privacy

We take your privacy seriously. Your personal data is collected and processed in accordance with our Privacy Policy, and only for order fulfillment and customer service purposes. We do not sell or share your data with third parties for marketing purposes.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and code, is the property of Jvalleys.shop and is protected under intellectual property laws. Copying, distributing, or using any content without prior written consent is strictly prohibited.

12. Limitation of Liability

This website and its contents are provided “as is” without warranties of any kind, either express or implied. We are not liable for indirect or incidental damages resulting from the use or inability to use our website or services.

13. Termination of Agreement

These terms remain in effect until you close your account or cease using our services. We reserve the right to suspend access to any user who violates these terms.

14. Governing Law

These Terms of Service are governed by the laws of Switzerland. Any disputes will be handled by the competent courts in Basel.

15. Contact Information

For any inquiries regarding our services or policies, feel free to reach out:

Brunnmattstraße 29, 4053 Basel, Switzerland

Email: support@jvalleys.shop

Phone: +41-941790656